FAQS

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Read on to find out what you are looking for. If it’s not here, please feel free to get in touch with us!

What is Pickaboo?

Picakboo is a curated box of boys fashion which includes multiple looks in one package. Curated and comfortable fashion comes to you in a surprise package that offers different styles, all rolled into one; that is, a novel concept of multiple looks in one box!

Why Pickaboo?

Edgy, urban, trendy, stylish, fashionable, latest are what encapsulates our approach towards fashion while being oh so comfortable, that it will soon become your child's very own personal style!
We at Pickaboo started this one-of-a-kind experience, with an intention to be India’s only online store for curated children fashion. Check out our super cool and fun kids fashion curated by our in-house team of fashion veterans, with great fabrics and prints and graphics and what have you. The best part is that they can be mixed, matched and tried out in many different ways

What do I receive in a Pickaboo box?

In each box you will receive fashion products: 4 to 5 versatile pieces which are interchangeable styles that fit into 3+ coordinated looks. To add a pop of fun, you may pick a pair of socks from our fun range. Our box also includes a style guide to put together the right look in place.

What brands do I receive in a Pickaboo box?

You will receive our very own Pickaboo branded clothing that can make any other top brands run for their money. We want to be your first affordable luxury brand and we are 100% sure that you will be happy with our service.

Do I choose what goes into my box?

Actually, you don’t need to! We take all the guesswork out of shopping. Our Kids’ experts will carefully curate your box keeping your kids comfort and your style as top priority.

Who should buy the Pickaboo box?

Get ready for a fun shopping experience; all you busy Moms who want her lil munchkin to look super snazzy. With our curated kid-friendly attires, the kids will love ‘em more than you Moms! Pickaboo is the perfect choice for Millennial Moms who love to style their kids with the latest and best of trends.

Why the Pickaboo box?

Pickaboo gives you the best of the best attires and accessories suitable for your bundle of joy. Pick a look and your lil baby is ready to go! It’s as simple as that! Leave the rest to us at Pickaboo and be amazed! Our box of wonders will transform every moment in your little kid’s life into a dashing moment; be it playtime, or bedtime, staying at home time or party time; from two to eight years!

Who is behind these wonderful Pickaboo boxes?

Our in-house stylists help gauge and curate the most stylish look for your kid, for any occasion as per your choice; while keeping in mind what kids will find comfortable and will truly love. The surprise package in the package is of course the fun accessory that is a perfect addition to the attire. What are you waiting for?! It's time to pick a style and make your kid fashion ready! Shop Now!

What is different in the Pickaboo box compared to shopping individually online?

We offer an extra-exclusive shopping experience par excellence with first-rate customer service combined with the latest and best mixture of high-quality fashion. You will find not just baby and children's attires, but also accessories and more for boys between 2-8 years. Pickaboo’s sophisticated curated boxes come from our most prominent in-house brand and plushest collections for Mom’s little sweetheart while combining impeccably with the most stupendous and tailored service.

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How do I know my order has been confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Pickaboo confirming the order placement. The order number and details of the order will be provided to you. A SMS confirming the same will also be sent to you.

What forms of payments are accpeted ?

At the moment, Pickaboo accepts Visa, MasterCard, UPI, Netbanking and Wallets for the purchase. All debit cards of all Indian banks are accepted. Personal cheques, demand drafts, money orders and other online modes of payment are not accepted.

Is CoD available?

COD is available on the purchases and users will be charged INR 50/- extra as CoD fee.

How can I track my shipment?

Once we receive your payment, our shipping partner will pick up your package within 1-3 business days. Once your package is picked up, the shipping details are updated in the shipment tracking section on your profile page. Our shipping partners will then take 3-7 business days to deliver your package.

An additional amount of INR 50/- will be collected for CoD users towards fee which includes shipping.

How does the delivery process work?

Pickaboo uses reputed logistics to deliver products at your doorstep. Once your order is placed, one of our logistic partners would pick the product from us and deliver it directly to you. You can track your order on your profile page.

How many days will it take for me to receive my box?

The delivery time varies from one city to another. Typically, it takes 2 – 3 days for all metros and tier 1 cities. Cities in the Tier 2 & 3 areas may take 3 to 5 days. Some cities in North East India and J&K etc. may take 5 to 7 days to deliver. If there is a place where no courier partner can deliver, then we will ship it through Speed Post. In such a case, you will be notified at the time of providing your address in our online format. Please note that India Post shipments may take about 7 to 12 business days for the delivery of your box.

Am I charged for shipping ?

Shipping rate is calculated based on the delivery location during checkout.

My area pin code is not available, what should I do?

We would like to deliver to everyone of you but there are a few pin codes which are not in the delivery areas of our courier partners. However, we are putting our efforts together into adding more pin codes and hence would request you to check back after a few days.

How do I exchange an Item?

Our customers are very important to us and customer satisfaction is regarded highly at Pickaboo. Pickaboo accepts exchanges if there are issues with your latest package – be it size related issues or any quality concerns.
Once you login to your profile, then please go to your order history, there you will see an exchange button, only once the box has been delivered to you. Please click on the button to start the exchange process. Please note that the button will disappear 7 days after the delivery has been done. So, if you want to exchange an item, you will have to do it within 7 days of delivery of the package.
We will resend a package to you, once we receive your returned package. Please note and make sure that all items that you want to exchange must be in unworn condition and the tag should be intact. The tags have to be intact, there should be no visible signs of use or damage such as stains or cuts etc. or the return will not be accepted.
Pickaboo will cover the shipping on the way back to you. Please feel free to contact us at support@pickaboo.in and our service professionals will be happy to help facilitate your exchange.

How can I cancel my order ?

Unfortunately you would not be able to cancel the order, once it is confirmed. However if you need help, please send us an email to order@pickaboo.in. and also cite the reason. We would like to know why you are cancelling your order.

How can I return an order?

Currently, we do not accept any returns. We only accept exchanges. You can initiate an exchange within 7 days of your order delivered, not beyond that.
We will request our logistic partners to arrange a pick up from your doorstep, once you have initiated the process for a pick up. They will get in touch with you directly and get the item picked up. Please keep the items properly packed in its original packing. Alternatively, you can email us on order@pickaboo.in.

Sorry, i changed my mind .....

Please contact our customer support team on order@pickaboo.in, in case you want to cancel the reverse pick up of your item. If the item is already picked up by the LSP from your doorstep, we would not be able to cancel the return. Once we receive the reverse delivery, we will arrange for redelivery of the products.

When are exchanges not possible?

Please note that exchanges are not possible when the below mentioned points are not fulfilled:

  • Exchange needs to be initiated within 7 days from the date of delivery.
  • Item(s) of the order should not be used.
  • The tags of the items should be intact and not removed.

FaQs. General Information

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